Privacy Policy

Zylo Player ("we," "our," or "the App") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information. By using Zylo Player, you consent to the practices described in this policy.

1. Information We Collect

We collect the minimum information necessary to provide and improve our service:

a) Device Information

• Device Identifier: A unique identifier (MAC address) generated for your device, used for device registration and remote playlist management via the web portal.
• Device Type: Whether you are using a phone, tablet, or TV, along with the operating system version and app version.
• Device Model: Hardware model name, used to optimize app performance for your device.

b) Usage Data

• Anonymous analytics such as app opens, feature usage (e.g., which screens are visited), and session duration.
• Crash reports and performance data to help us identify and fix bugs.

c) Purchase Information

• If you make an in-app purchase, the transaction is processed entirely by Google Play or the Apple App Store. We receive a purchase confirmation (transaction ID, product ID, subscription status) but we do not receive your payment details, credit card number, or billing address.

d) Push Notification Token

• If you allow push notifications, a device token is generated by OneSignal (our push notification provider) to deliver notifications to your device.

2. Information We Do NOT Collect

• We do not collect personal information such as your name, email address, phone number, or physical address.
• We do not collect, store, or have access to your IPTV credentials, playlist URLs, or playlist content.
• We do not track, log, or monitor the media content you watch or stream.
• We do not track you across other apps or websites.

3. How We Use Your Information

• Device registration: To enable remote playlist management via the web portal (zyloplayer.com/portal).
• Subscription management: To verify your subscription status and provide access to premium features.
• Advertising: To serve advertisements in the free version of the App (see Section 5).
• App improvement: To analyze usage patterns, fix bugs, and improve performance.
• Push notifications: To send you important updates about the App (you can disable this in your device settings at any time).

4. Data Storage, Retention, and Security

Your playlist data (URLs, credentials, favorites) is stored locally on your device only and is never transmitted to our servers.

Device registration data (device identifier, device key, subscription status, device type) is stored on our servers. This data is retained for as long as your device is registered with the service. If you request deletion, we will remove your data within 30 days.

We protect your data using industry-standard security measures including HTTPS/TLS encryption for all data in transit, secure server infrastructure with restricted access, and regular security updates.

5. Third-Party Services

We use the following third-party services, each of which has its own privacy policy:

a) Google AdMob

Used to serve advertisements in the free version of the App. AdMob may collect device identifiers, IP address, and usage data to serve personalized or non-personalized ads. You can opt out of personalized advertising in your device's privacy settings.

AdMob Privacy Policy: https://policies.google.com/privacy

b) Google Play Store / Apple App Store

Used for app distribution and processing in-app purchases and subscriptions. These platforms handle all payment processing.

c) RevenueCat

Used for subscription management and purchase verification. RevenueCat receives anonymous app user IDs and purchase receipts to validate subscription status. RevenueCat does not receive personal information.

RevenueCat Privacy Policy: https://www.revenuecat.com/privacy

d) OneSignal

Used for push notifications. OneSignal collects device tokens, device type, operating system, and app version to deliver push notifications. OneSignal does not receive personal information from us.

OneSignal Privacy Policy: https://onesignal.com/privacy_policy

6. Data Sharing

We do not sell, rent, or trade your data to any third party.

We only share data with the third-party service providers listed above, strictly for the purposes described in this policy. We may also disclose data if required by law, legal process, or government request.

7. Your Rights

All Users

• You can request deletion of your device registration data by contacting us at support@zyloplayer.com. We will process your request within 30 days.
• You can disable push notifications at any time through your device settings.
• You can opt out of personalized ads through your device's privacy settings.
• Uninstalling the App removes all locally stored data from your device.

European Economic Area (EEA) Residents — GDPR

If you are located in the EEA, you have the following additional rights under the General Data Protection Regulation (GDPR):

• Right of access: You can request a copy of the data we hold about your device.
• Right to rectification: You can request correction of inaccurate data.
• Right to erasure: You can request deletion of your data.
• Right to restrict processing: You can request that we limit how we use your data.
• Right to data portability: You can request your data in a portable format.
• Right to object: You can object to processing of your data for certain purposes.

To exercise any of these rights, contact us at support@zyloplayer.com.

California Residents — CCPA

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used.
• Request deletion of your personal information.
• Opt out of the sale of personal information. We do not sell personal information.
• Non-discrimination for exercising your CCPA rights.

8. Children's Privacy

Zylo Player is not directed at children under the age of 13 (or under 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete that information promptly. If you believe a child has provided us with data, please contact us at support@zyloplayer.com.

9. International Data Transfers

Our servers are located in the United States. If you access the App from outside the United States, your data may be transferred to and processed in the United States. By using the App, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the App after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@zyloplayer.com

Website: https://zyloplayer.com